Terms and Conditions for use of the PhD woman Website (www.phd-woman.co.uk)
A2. Use of Our Website
Our website is offered as a facility for customers to purchase our products, and is directed solely at those who access our website from within the European Union.
Whilst we use reasonable efforts to include accurate and up to date information on our website, errors may occur. We cannot give any warranty or representation as to the accuracy of the information, and do not accept responsibility for errors or omissions or for any action or decisions based on the information.
Your access to our website is given on a temporary basis. We reserve the right to withdraw and/or amend our website without giving notice to you. We may restrict your access to our website or any part(s) of our website from time to time.
A3. Disclaimer of Liability
Your use of our website is at your risk. If you have any specific queries, please contact us by email at email@example.com. The information and materials provided on our website are of a general nature only and cannot be regarded as constituting advice or recommendations (professional or otherwise). We do not accept any liability for any direct, indirect, special or consequential losses or damages of whatever nature, including, but not limited to loss of anticipated savings, revenues, information, goodwill or contracts arising out of our website, its availability or lack of availability or your use of any information contained on our website.
We exclude all warranties, express or implied, relating to the information and materials on our website to the fullest extent permitted by law.
A4. Links from and to our website
Hypertext links are links by which visitors can move from one website to another or from one page to another within the same website.
Our website contains hypertext links to third parties' websites. Any hypertext links between our website and any third party website are provided for your convenience only and we accept no liability whatsoever for the contents of any such third party website. We exclude to the fullest extent permitted by law all liability that may arise in connection with or as a result of third party website material or your accessing of third party websites causing any damage, costs, injury or loss of any kind.
You may link to the homepage of our website, provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our website must not be framed on any other site and you may not create a link to any part of our website other than the homepage.
A5. Facebook, Twitter and YouTube (together “Social Media”) facilities
We offer our Social Media pages as facilities for your convenience and are not responsible for any financial or other liability associated directly or indirectly with a public or private posting made using them.
You acknowledge that any information that you post using our Social Media facilities may be viewable by any person and by posting using our Social Media facilities you undertake:
- to accept full responsibility for the contents of any postings you make using the facilities;
- to use the facilities only for lawful purposes;
- not to post any material which is inaccurate, defamatory, abusive, offensive, pornographic, racist, sexist, threatening, vulgar, obscene, hateful or otherwise inappropriate or which will constitute a criminal offence or give rise to civil liability or which may cause offence in relation to sexual orientation, age, marital status, disability or working status;
- not to harass or upset third parties through your use of the facilities;
- not to send personal information about any third party using the facilities;
- not to insert into any posting any material which contains viruses, files or programs that are designed to disrupt, damage or limit the functioning of any software or hardware equipment;
- not to use the facilities for any commercial purpose or to send advertisements, chain letters, surveys, pyramid schemes or requests for money; and
- not to use the facilities in order to obtain unauthorised access to data or other information belonging to us or any third party.
You acknowledge and agree that we may at our discretion remove any postings from our Social Media facilities, that we may (but are not obliged to) monitor the contents of postings sent using the facilities and that we do not accept any liability arising from your use of, or the content of any postings in your use of, the facilities.
You are responsible for all information posted using the facilities which arises from use of your account for the relevant Social Media facility, whether or not such use is authorised by you.
You acknowledge and agree that any content that you post using our Social Media facilities will be considered non-confidential and non-proprietary, and that we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.
We shall not be responsible, or liable to you, for the content or accuracy of any content posted by any other user of the facilities. The views expressed on our Social Media facilities by other users do not represent our views or values.
A6. Trade Marks, Logos and Service Marks
Except where otherwise stated expressly, you must not copy, adapt, download, exploit or otherwise use the information contained on our website in any way, other than for the purpose of enquiring about or requesting information relating to our products or downloading and temporarily storing one or more of the pages of our website for the purpose of viewing, for your personal use only, on a personal computer or terminal. For the avoidance of doubt you shall not be entitled to reproduce, permanently store, or retransmit any of the contents of our website without our prior written consent.
Whilst we try to keep our anti-virus software up-to-date we do not warrant that our website, its servers, downloadable files or e-mails which may be sent by us, are free from viruses or other harmful components.
You must not:
- introduce or attempt to introduce any virus or other contaminant to our website or any of its software or systems; or
- in any way attempt to access, alter, de-compile, reverse engineer, destroy or otherwise tamper with or interfere with the operation of any part of our website, its software or systems.
You acknowledge and agree that emails and Internet transmissions can never be guaranteed to be completely secure and that there is a risk that any message or information that you send to us by email or using the Internet may be intercepted and viewed by a third party. We shall not be liable for any emails or Internet transmissions that you send to us and any such emails or transmissions that you send to us shall be sent at your own risk.
Any queries, feedback or comments you may have about this website should be submitted by emailing us at firstname.lastname@example.org or writing to us at PhD woman, 2-12 New Cleveland Street, Hull, HU8 7EX, United Kingdom.
A10. Privacy and Cookies Policy
Any personal information we collect from you shall only be used in accordance with our Privacy and Cookies Policy (a copy of which can be viewed by clicking here [Rollits Note: insert hyperlink to Part B]).
A11. Connection and Charges
You are responsible for obtaining an appropriate connection with a telecommunications provider in order to access our website and for paying all charges you incur in accessing and using our website.
Part B: PhD woman Privacy and Cookies Policy
We operate this Privacy and Cookies Policy because we are committed to safeguarding the privacy of those using our website and the confidentiality of any information that we collect about you. This Privacy and Cookies Policy sets out how we will use any personal information that we may obtain from you. If we change any of the terms of our Privacy and Cookies Policy we will post the revised policy on our website at www.phd-supplements.com behind the “Privacy and Cookies Policy” link at the bottom of each page.
Whenever you submit your information to us, whether it be by using our website, by email, over the telephone, in person or by any other means, you are consenting to our collection and use of such information in accordance with the terms of this Privacy and Cookies Policy and, if you subscribe via our website, are opting to be added to our mailing list. Please section B4 below for further information if you no longer wish to receive such mailings from us, or just email us at email@example.com with details of your request.
We are committed to ensuring that all personal information we hold is treated properly and in accordance with the Data Protection Act 1998. We are the data controller for the purposes of that Act and our registration number with the Information Commissioner’s Office is ZA106117. In accordance with the Data Protection Act 1998, we are required to explain to you how we will treat any personal data which we collect from you.
B2. What information do we collect and how do we use it?
It is possible to visit and browse our website without being required to tell us who you are or reveal any information about yourself.
If you register with our website, place an order or enter a promotion or competition using our website, we will ask for certain information which may include your name, invoice address, delivery address, credit or debit card number, expiry date and issue number (where applicable), other account details, PayPal account details, e-mail address and telephone number. If you place an order using our website, we will use your information to process your order and for customer service and administration purposes. If you enter a promotion or competition using our website, we will use your information to process your entry in accordance with the relevant promotion/competition terms and conditions (which you should familiarise yourself with before entering).
Where you have given consent, we, companies in the same group as us and carefully selected third parties may use your information to inform you of special offers, promotions, new products, competitions and changes to our website via post, telephone, email or other appropriate means. If you subscribe to our mailing list but subsequently decide that you no longer wish to receive such mailings please see section B4 below.
If you correspond with us using email, we may retain the content of your email messages together with your email address and our responses in order to manage your account. Your telephone calls to us may be monitored for training and quality control purposes.
In the event that you provide us with feedback regarding our products, we may disclose that feedback to our suppliers and to other users of our website.
You warrant that any information you supply to us is accurate and up to date, that you will inform us if any such information requires updating, and that if you submit a third party’s details to us you have that third party’s permission to do so.
You personal information will not be used for any purpose to which you have not consented. We will not sell any of your personal information to any third party without your permission.
B3. Third Parties
If you subscribe to our mailing list we may send you details of third parties’ products and services from time to time. We may also pass on your information to carefully selected third parties for the purpose of marketing unless you tell us otherwise by ticking the relevant box situated on the mailing list subscription page. However, if you respond to any third party who contacts you, that third party rather than us will become the data controller of any information you provide to that third party and you should ask for details of how it will use that information.
If you place an order or enter a promotion or competition using our website, we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you may provide may be disclosed to a credit reference or fraud prevention agency in connection with such checks, and those agencies may keep a record of that information. Any such checks will only be carried out for the purposes of confirming your identity. We will not perform any credit checks using such personal information and your credit rating will not be affected.
We may also disclose your personal information to third parties in the event that we sell or buy any business or assets (in which case we may disclose your personal information to the prospective seller or buyer of such business or assets) or if we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers and subscribers will be one of the transferred assets.
B4. How do you stop marketing information being sent to you?
You can ask that such information is no longer sent to you by emailing us at firstname.lastname@example.org, writing to us at PhD woman, 2-12 New Cleveland Street, Hull, HU8 7EX, United Kingdom or clicking on the appropriate link in the footer of any of our marketing emails. It may take up to 14 working days to remove you from our marketing lists.
We will take all reasonable steps to protect your personal information. However, the Internet is global and no data transmitted via the Internet can be guaranteed by us to be completely secure during transmission. We cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default. It is possible that the information you provide to us will be temporarily transferred via a route outside the European Economic Area as it passes between you and us.
B6. Access to your information
You have a legal right to see a copy of the personal data (as defined under the Data Protection Act 1998) that we keep about you, subject to certain exemptions. Except where you only wish to verify the registration details that you have submitted for our website (in which case please see section B7 below), requests for such information should be made in writing to The Data Protection Officer, PhD woman, 2-12 New Cleveland Street, Hull, HU8 7EX, United Kingdom along with payment of a fee of £10.
In accordance with the Data Protection Act 1998, we follow security procedures in the storage and disclosure of your information. We may therefore request proof of your identity before disclosing certain information to you.
Please contact us at the above address if you have any reason to believe that information we hold about you is inaccurate.
B7. Verification of registration details
If you wish to verify the registration details that you have submitted for our website, you can do so by emailing us at email@example.com or writing to us at PhD woman, 2-12 New Cleveland Street, Hull, HU8 7EX, United Kingdom. In accordance with our standard security procedures, we may require you to provide proof of identity before we provide any related information to you. Such proof of identity will be the email address and password that you submitted upon registration (as may have subsequently been amended by you). You must keep your registration email address and password secure as you are responsible for any action that we take in response to a request from an individual using such email address and password. We recommend against using your internet browser’s password memory facility, as such a facility increases the chance of somebody else obtaining your personal information.
Our website uses “cookies” to ensure you receive the best possible visitor experience. Cookies are small files which are sent by a web server to an individual’s computer which are then stored on that computer’s hard drive. A cookie contains text, and is like an identification card which can only be translated by the server it originated from.
Cookies cannot tell us information such as your email address, which we can only collect where you tell us, for example if you subscribe to our mailing list. However, we may use them to send focused online banner advertisements or similar promotional content.
|Cookie (Name)||Name||Purpose||More Information|
|Google Analytics (utma
_utmz) Click here for an overview of privacy at Google
|These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve our website. The cookies collect information in an anonymous form, including the number of visitors to our website, where visitors have come to our website from and the pages they visited.||Click here for an overview of privacy at Google|
|PhD Supplements Session ID (PHPSESSID)||PHPSESSID||A session cookie is required to follow your progress through our website. It is essential to ensure that any information you enter or routes you take are remembered by our website. Without this cookie, every page you visited would treat you as a completely new visitor. This cookie does not identify you personally and is not linked to any other information we store about you. The cookie is deleted when you close your web browser.|
|PhD Supplements Email Tracking ID (emailTrackingCookie)||emailTrackingCookie||When we send emails to our own registered PhD Supplements customers, we’ll sometimes track who opened the emails and who went so far as to click on any of the hyperlinks. We do this to measure the performance of our email campaigns, and to improve our offerings to specific customer segments.|
|Twitter (guest_id) Go to Twitter for more information on managing Twitter cookies||guest_id||guest_id is a guest or Twitter account identifier.||Go to Twitter for more information on managing Twitter cookies|
csm) Go to Facebook for more information on managing Facebook cookies
|Facebook cookies enables you to interact with our website using your Facebook account.||Go to Facebook for more information on managing Facebook cookies|
|Bing Go to Bing for more information on managing Bing cookies||Bing cookies originate in our PPC campaigns with Bing, rewarding them for generating traffic and sales on our website.||Go to Bing for more information on managing Bing cookies|
Most internet browsers allow you to prevent cookies being stored on your computer. Alternatively you may be able to configure your browser to accept all cookies or to notify you when a cookie is offered by our server. You may also be able to delete all cookies currently stored on your web browser.
To opt out of being tracked by Google Analytics across all websites, please visit http://tools.google.com/dlpage/gaoptout.
[Some parts of our website require cookies to be enabled in order to function correctly, such as [Rollits Note: TBC subject to PhD’s web developer’s confirmation. If there are no such cookies, this paragraph should be deleted. If there are any such cookies, they should be listed here and the square brackets at the beginning and end of this paragraph should be deleted]. Therefore unless you change your browser settings you will automatically accept cookies from this website.]
We may also use web server logs to collect information about where you are on the Internet (e.g. the URL you came from, IP address, and domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, the date and time of your visit to our website and any search terms that you entered on our website. We may collect this information even if you do not place an order or subscribe to our mailing list, and will use it to administer our website, for internal operations (including troubleshooting, data analysis, testing, research, statistical and survey purposes) and as part of our efforts to keep our website safe and secure. All such information is collected on an aggregated basis and will not be associated with you as an individual. By continuing to use our website, you are consenting to us collecting and using such information for such purposes.
For further information about cookies and how they are used, please visit www.aboutcookies.org.
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more, please visit YouTube's embedding videos information page.
B9. How will you know if we make any changes to this Privacy and Cookies Policy?
We may amend this Privacy and Cookies Policy from time to time. You are bound by any changes we make to this Privacy and Cookies Policy with effect from the date of the change. If we make any substantial changes to the way in which we use your personal information we will notify you by posting a notice on our website's homepage. You can view the current version of our Privacy and Cookies Policy at any time by clicking on the Privacy and Cookies Policy link on our website's homepage.
B10. What about third party websites that you can access via our website?
Our website contains links to other websites which are outside our control and are not covered by this Privacy and Cookies Policy. If you access other websites using the links provided, the operators of those websites may collect personal information from you which will be used in accordance with their respective privacy policies which you should read. We are not liable for the practices of such third party website operators in respect of your personal information.
Part C: PhD woman Website Terms and Conditions of Sale (“Sale Terms”)
These Sale Terms tell you information about us and the legal terms and conditions on which we sell any of the products (“Products”) listed on this website (“our website”) to you.
These Sale Terms will apply to any contract between us for the sale of Products to you (each a “Contract”). Please read these Sale Terms carefully, and make sure that you understand them, before ordering any Products from our website. Please note that before placing an order you will be asked to agree to these Sale Terms. If you refuse to accept these Sale Terms, you must not order any Products from our website.
You should print a copy of these Sale Terms, or save them to your computer, for future reference.
We may amend these Sale Terms from time to time as set out in clause C6. Every time you wish to order Products from us using our website, please check these Sale Terms to ensure you understand the terms which will apply at that time. These Sale Terms were most recently updated on 8 May 2015.
You may only purchase Products from our website if you are a consumer and at least 16 years old.
These Sale Terms, and any Contract between you and us, are only in the English language.
C1. Information About Us
- We operate the website www.phd-supplements.com. We are PhD woman, a company registered in England and Wales under company number 05538528 and with our registered office and main trading address at 2-12 New Cleveland Street, Hull, HU8 7EX, United Kingdom. Our VAT number is GB 200782050.
- If you wish to contact us for any reason, including because you have any complaints, you can contact us by writing to us at the above address, by telephoning our Customer Services team at 01482 610020 or by e-mailing them at firstname.lastname@example.org.
- If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
C2. Our Products
- The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the Products accurately, we cannot guarantee that your computer's display of images of the Products accurately reflects the appearance of the Products. Your Products may vary slightly from those images.
- Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 5% tolerance.
- The packaging of the Products may vary from that shown on images on our website.
C3. Use of Our Website
C4. How We Use Your Personal Information
We only use your personal information in accordance with our Privacy and Cookies Policy (a copy of which can be accessed by clicking here). [Rollits Note: Hyperlink to Part B to be inserted] Please take the time to read our Privacy and Cookies Policy, as it includes important terms which apply to you.
C5. How a Contract Is Formed Between You and Us
- Our website will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
- After you place an order using our website, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will only take place as described in clause C5.3. If you do not receive an acknowledgement email within 24 hours of placing an order, please email us at email@example.com (quoting as much information as possible about your order) and we will endeavour to assist.
- We will confirm our acceptance of your order to you by sending you an e-mail that confirms that we have dispatched the Products ordered or the first instalment/subscription delivery of the Products ordered (“Dispatch Confirmation”). A Contract between us will only be formed when we send you the Dispatch Confirmation. We reserve the right to refuse your order or to restrict the number of Products you may order.
- If we are unable to supply you with any Product - for example, because that Product is not in stock or no longer available, because we cannot meet any requested delivery date or because of an error of the nature referred to in clause C10.5 - we will inform you of this by e-mail and we will not process your order unless you and we otherwise agree. If you have already paid for the Products subject of that order, we will refund you the full amount (including any delivery costs charged) as soon as possible.
C6. Our Right to Vary These Sale Terms
- We may amend these Sale Terms from time to time. Please look at the ‘Introduction’ section to this Part C to see when these Sale Terms were last updated.
- Every time you order any Products from us, the Sale Terms in force at the time of your order will apply to the relevant Contract between you and us.
- We may revise these Sale Terms as they apply to any Contract between us from time to time to reflect any changes in relevant laws and regulatory requirements.
- If we have to revise these Sale Terms as they apply to any Contract between us pursuant to clause C6.3 above, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the relevant Contract if you are not happy with the changes. You may cancel either in respect of the entire Contract or just those Products you have yet to receive under the Contract. If you opt to cancel any Contract in full pursuant to this clause C6.4, you will have to return (at our cost) any relevant Products you have received and we will arrange a full refund of the price you have paid, including any delivery charges.
C7. Consumer Rights to Return and Receive a Refund
- You have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the relevant period set out below in clause C7.3. This means that if, during the relevant cancellation period, you change your mind or decide for any other reason that you do not want to receive or keep the Products ordered under any Contract, you can notify us of your decision to cancel the relevant Contract and receive a refund. Advice about your legal right to cancel in such way is available from your local Citizens' Advice Bureau or Trading Standards office.
- However, the cancellation right referred to in clause C7.1 above does not apply to:
- any Products which are sealed goods that have become unsealed and are not suitable for return due to health protection or hygiene reasons; or
- any Products which become mixed inseparably with other items after their delivery.
Your legal right to cancel a Contract starts from the date of the relevant Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the relevant Contract between us is formed. Your deadline for cancelling that Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
Your Contract End of the cancellation period Your Contract is for a single Product or multiple Products (which are not delivered in instalments on separate days). The end date is the end of 14 days after the day on which you receive the Product(s). Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product(s) on 10 January you may cancel at any time between 1 January and the end of the day on 24 January. Your Contract is for either of the following:
- one Product which is delivered in instalments on separate days.
- multiple Products which are delivered on separate days.
The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January, you may cancel in respect of all instalments or all of the separate Products at any time between 1 January and the end of the day on 29 January.
Your Contract is for the regular delivery of a Product over a set period.
The end date is 14 days after the day on which you receive the first delivery of the Product.
Example: if we provide you with a Dispatch Confirmation on 1 January in respect of a Product to be delivered at regular intervals over a set period of one year and you receive the first delivery of the Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.
- To cancel a Contract in accordance with your legal right to do so as set out in this clause C7, you just need to let us know that you have decided to cancel. Please email our Customer Services team at firstname.lastname@example.org when exercising your right to cancel, including details of your order to help us to identify it. Please click here for a model cancellation form. [Rollits Note: hyperlink to statutory cancellation form at the foot of this document should be inserted where indicated] Your cancellation notice will be effective from the date you send us the notice.
- If you cancel any Contract we will:
- refund you the price you paid for the Products subject of the Contract. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if such reduction has been caused by you handling them in a way which would not be permitted in a shop. If we refund you the price you paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
- refund any delivery costs you have paid, although as permitted by law, the maximum refund will be the cost of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within three to five days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option; and
- make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
- if you have received the Products: 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us. For information about how to return Products to us, please see clause C7.8 below;
- if you have not received the Products: 14 days after you inform us of your decision to cancel the relevant Contract.
- If you have returned the Products to us under this clause C7 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges and any reasonable costs you incur in returning the item to us.
- We will refund you on the credit card, debit card or PayPal account used by you to pay. If any Products have been purchased wholly or partly using a voucher code, we will only refund the sum that you actually paid for the Products and will not refund the amount of any discount given as a result of the application of the voucher code.
- If we have dispatched any Product for delivery to you before you decide to cancel the Contract under which that Product has been dispatched:
- you must return the Product to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the relevant Contract. Our return address is PhD woman, 2-12 New Cleveland Street, Kingston-upon-Hull, East Yorkshire, HU8 7EX, United Kingdom; and
- unless the Product is faulty or not as described (in such circumstance please see clause C7.6 above), you will be responsible for the cost of returning the Product to us.
- Because you are a consumer, we are under a legal duty to supply Products that are in conformity with the relevant Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause C7 or anything else in these Sale Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
- We will contact you with an estimated delivery date, which will (unless we otherwise agree with you) be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Please see here for a list of our offered delivery options and the related timescales. Our aim is to dispatch orders in those timescales. We dispatch orders Monday to Friday (excluding public holidays in England) but do not dispatch at weekends. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause C13 for our responsibilities when this happens. Please note that we are unable to accept orders for delivery of Products to PO Box or British Forces Post Office addresses.
- Due to the size of our parcels, it may be necessary for somebody to be present in order for the Products to be delivered. We therefore recommend that you select an address for delivery where there will always be somebody present to accept delivery and (where required) sign for the delivery. If no one is available at your stated delivery address to take and (where required) sign for delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery. If there appears to be any sign of damage to the packaging of any Products in respect of which a signature is required on delivery, please make a note to this effect beside your signature. Please be specific about damage and do not simply state ‘unchecked’.
- Delivery under a Contract shall be completed when we (or our chosen delivery services provider) deliver the Products subject of the relevant Contract to the address you gave us. The Products will be your responsibility from that time. It is important that this address is as accurate and detailed as possible and where necessary you provide us with any specific delivery instructions when placing your order. We do not accept any liability for any loss or damage to the Products once they have been delivered to the delivery address you have specified and/or in accordance with your instructions given when placing your order.
- You own the Products once we have received payment in full for the Products, including all applicable delivery charges.
- If we miss the 30 day delivery deadline (or any other delivery deadline agreed between you and us) for any Products then you may cancel the relevant Contract straight away if any of the following apply:
- we have refused to deliver the Products;
- delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
- you told us before we accepted your order that delivery within the delivery deadline was essential.
- If we miss the 30 day delivery deadline (or any other delivery deadline agreed between you and us) for any Products and you do not wish to cancel the relevant Contract straight away, or do not have the right to do so under clause C8.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel the relevant Contract if we do not meet that new deadline.
- If you do choose to cancel the relevant Contract for late delivery under clause C8.5 or clause C8.6 above, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If any cancelled Products have been delivered to you, you will have to return them to us and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.
C9. International Delivery
- In addition to the United Kingdom (including Northern Ireland), we deliver to all other countries within the European Union (“International Delivery Destinations”).
- If you order any Products from our website for delivery to any of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
- You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before ordering any Products from us.
- You must comply with all applicable laws and regulations of the relevant International Delivery Destination. We will not be liable or responsible if you break any such law.
C10. Price of Products, Delivery Charges and Voucher Codes
- The prices of the Products will be as quoted on our website at the time you submit your order and are in pounds sterling. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information is entered onto the system and that any applicable voucher codes work as stated. However please see clause C10.5 for what happens if we discover an error in the price of any Products which you have ordered or in the application of any voucher code.
- The prices for our Products may change from time to time, but any changes will not affect any order you have already placed.
- The price of each Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the amount of VAT that you pay to the revised amount unless you have already paid for the relevant Products in full before the change in VAT takes effect.
- The price of each Product does not include any delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page. [Rollits Note: insert hyperlink]
- Our website contains a large number of Products. It is always possible that, despite our efforts, some of the Products on our website may be incorrectly priced and/or any voucher codes that we offer do not work correctly. We will normally check prices and any applied voucher codes as part of our dispatch procedures. In the event that:
- we discover an error in the price of the Products you have ordered (including but not limited to where the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing) we will contact you to inform you of the error and will give you the option of continuing to purchase the relevant Products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing; and
- any voucher code has been incorrectly applied, we will contact you to inform you of the error and will give you the option of continuing to purchase the relevant Products using the correctly applied voucher code (in which case you will be required to pay the outstanding balance) or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
- We may send customers individual voucher codes by email from time to time. Any such voucher codes may only be applied to purchases made using the account in respect of which the voucher code was offered and registered. Voucher codes may be subject to certain conditions of use and/or restrictions (including specific dates between which they may be applied), which will be specified at the time of issue. Voucher codes have no monetary value and must not be sold or transferred to anyone else. Voucher codes cannot be used in conjunction with any other offer. Any breach of the specific terms of a voucher code may result in an order being rejected or an order being void.
- We may also offer general promotional voucher codes which may apply in respect of any, or certain specified, purchases made through our website. Such promotional voucher codes may be subject to certain conditions of use and/or restrictions (including specific dates between which they may be applied), which will be specified at the time of issue. Promotional voucher codes have no monetary value and must not be sold or transferred to anyone else. Promotional voucher codes cannot be used in conjunction with any other offer. Any breach of the specific terms of a promotional voucher code may result in an order being rejected or an order being void.
C11. How to Pay
- You can only pay for Products using a debit card, credit card or PayPal. We accept the following cards: [insert list of credit and debit cards]. [Rollits Note: PhD to confirm eligible cards]
- Payment for the Products (and all applicable delivery charges) shall be made by you in advance of you receiving the relevant Products, although we will not charge you until we have dispatched the relevant Products.
- We do not accept liability if delivery of any Products is delayed because you have provided us with incorrect payment details.
- If it is not possible to obtain full payment for any Products using the payment details you have provided, we may reject your order. This does not affect your statutory rights.
C12. Our Liability
- If we fail to comply with these Sale Terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our breach of these Sale Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the relevant Contract.
- We only agree to supply the Products for domestic and private use. You agree not to use the Products for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
- We do not in any way exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
- any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); or
- defective products under the Consumer Protection Act 1987.
C13. Events Outside Our Control
- We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract to the extent caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause C13.2.
- An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, postal delays, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, failure of public or private telecommunications networks, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- If an Event Outside Our Control takes place which affects the performance of any of our obligations under any Contract:
- we will contact you as soon as reasonably possible to notify you; and
- our obligations under the relevant Contract will be suspended and the time for performance of our obligations will be extended for the duration of the relevant Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
- You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To do so, please contact us by e-mailing our Customer Services team at email@example.com or by telephoning them on 01482 610020, or by writing to us at 2-12 New Cleveland Street, Hull, HU8 7EX, United Kingdom. If you opt to cancel, you will have to return (at our cost) any Products you have received under the relevant Contract and we will refund the price you have paid under that Contract (including any delivery charges).
C14. Other Important Sale Terms
- When we refer, in these Sale Terms, to “in writing”, this will include e-mail.
- We may transfer our rights and obligations under any Contract to any third party, but this will not affect your rights or our obligations under these Sale Terms.
- You may only transfer your rights or your obligations under a Contract to another person if we agree in writing.
- Each Contract is between you and us. No other person shall have any rights to enforce the terms of any Contract.
- Each of the clauses set out in these Sale Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable (whether in whole or in part), the remaining clauses (or the relevant part) will remain in full force and effect.
- If we fail to insist that you perform any of your obligations under these Sale Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
- Please note that these Sale Terms are governed by English law. This means each Contract for the purchase of Products through our website, and any dispute or claim arising out of or in connection with it, will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland you may also bring proceedings in Scotland.
MODEL CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from any Contract)
To: PhD woman, 2-12 New Cleveland Street, Hull, HU8 7EX, United Kingdom (firstname.lastname@example.org)
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
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